🛡️ Cruise Guru Privacy Policy

Effective Date: July 2026 Entity Ownership: Cruise Guru is a division of Cruising South Africa, operated under Dreamweaver Holdings (Pty) Ltd, registered in South Africa.

🛡️ PRIVACY POLICY

Effective Date: 1 March 2026
Last Updated: 1 March 2026

🛡️ 1. INTRODUCTION

Welcome to Cruising South Africa (“Company”, “we”, “our”, or “us”), including its division, Super Shuttle.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa, applicable international privacy standards, and other relevant data protection laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, use our mobile applications, make bookings, or use any of our transportation services.

By accessing our website, applications, or services, you acknowledge and agree to the practices described in this Privacy Policy.

2. COMPANY INFORMATION

Company Name: Cruising South Africa Pty Limited

Division: Super Shuttle Pty Limited

Our Websites:
https://cruisingsa.net
https://cruisingsa.co.za
https://supershuttle.co.za 

Telephone: +27 31 463 1681
Cell Phone: +27 72 874 0859

Head Office Address:
33 The Crescent
Hillary
Durban, 4094
South Africa

Information Officer / Responsible Person:
Charles Robbie

Privacy Contact Email:
admin@cruisingsa.net

For any privacy-related inquiries, requests, complaints, or concerns, please contact us using the details above.

3. DEFINITIONS

For the purposes of this Privacy Policy:

“Personal Information” means information relating to an identifiable natural person or juristic person.

“Processing” means any operation performed on personal information, including collection, recording, storage, updating, use, dissemination, transfer, deletion, or destruction.

“Data Subject” refers to the individual whose personal information is processed.

4. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Identity Information

• Full names
• Identity or passport numbers (where required)
• Date of birth (where applicable)

Contact Information

• Telephone numbers
• Email addresses
• Residential or business addresses

Booking and Travel Information

• Pickup locations
• Drop-off locations
• Travel schedules
• Passenger information
• Booking history
• Service preferences

Location Information

• Real-time GPS location data
• Route tracking information
• Location data collected through our mobile applications and booking systems

Financial Information

• Payment details
• Billing information
• Transaction history
• Payment confirmations

Technical Information

• IP addresses
• Browser information
• Device information
• Operating system information
• Website usage data

Communication Information

• Customer support interactions
• Email correspondence
• Feedback submissions
• Survey responses

5. HOW WE COLLECT INFORMATION

We collect information through:

• Website forms
• Mobile applications
• Online bookings
• Telephone bookings
• Email communications
• Customer support channels
• GPS-enabled applications
• Cookies and analytics technologies
• Business partners and service providers

6. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We process personal information to:

• Provide transportation and shuttle services
• Manage reservations and bookings
• Dispatch vehicles and drivers
• Facilitate route planning and GPS tracking
• Process payments
• Provide customer support
• Improve operational efficiency
• Verify identities where required
• Communicate service updates
• Maintain safety and security
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory obligations
• Improve website and application performance
• Conduct statistical and business analysis
• Send marketing communications where legally permitted

7. LEGAL BASIS FOR PROCESSING

We process personal information based on one or more of the following lawful grounds:

• Consent provided by the data subject;
• Performance of a contract;
• Compliance with legal obligations;
• Protection of legitimate interests;
• Pursuit of legitimate business interests that do not override individual privacy rights.

8. POPIA COMPLIANCE

In accordance with POPIA, we commit to:

• Accountability;
• Processing limitation;
• Purpose specification;
• Further processing limitation;
• Information quality;
• Openness and transparency;
• Security safeguards;
• Respect for data subject participation rights.

We only process personal information for lawful and specific business purposes.

9. GPS LOCATION DATA

To provide transportation services efficiently and safely, we may collect and process GPS location information through our applications and booking systems.

GPS location data may be used to:

• Determine pickup and drop-off locations;
• Dispatch vehicles;
• Monitor routes;
• Improve customer service;
• Enhance passenger safety;
• Resolve service disputes;
• Improve operational performance.

By using our booking systems or applications, you consent to the collection and use of location data as described in this Policy.

Where legally required, you may disable location services through your device settings; however, doing so may limit certain service functionality.

10. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to improve user experience and website performance.

We use Google Analytics to:

• Measure website traffic;
• Analyze visitor behavior;
• Improve website functionality;
• Understand customer preferences;
• Enhance user experience.

Google Analytics may collect information such as:

• IP addresses;
• Browser type;
• Device information;
• Geographic region;
• Pages visited;
• Time spent on the website.

Users may disable cookies through browser settings, although certain website functions may become unavailable.

11. PAYMENT PROCESSING

To securely process payments, we use trusted third-party payment providers:

• YOCO
• PAYFAST

When processing payments, certain payment-related information may be shared with these providers solely for the purpose of completing transactions.

Cruising South Africa does not store complete credit card or debit card details on its systems unless specifically required and legally permitted.

Users are encouraged to review the privacy policies of these payment service providers.

12. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

• Employees and authorized personnel;
• Drivers and transportation partners;
• Payment processors;
• Information technology providers;
• Cloud hosting providers;
• Legal and professional advisors;
• Government agencies;
• Regulatory authorities;
• Law enforcement agencies where legally required.

We do not sell, rent, or trade personal information to third parties.

13. INTERNATIONAL DATA TRANSFERS

Some service providers, including analytics and cloud service providers, may process information outside South Africa.

Where international transfers occur, we take reasonable measures to ensure that adequate safeguards and protections are in place as required by applicable laws.

14. DATA SECURITY

We maintain appropriate technical and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Disclosure;
• Alteration;
• Destruction;
• Theft;
• Loss;
• Misuse.

These safeguards include access controls, encryption where appropriate, secure payment processing, monitoring systems, and staff confidentiality obligations.

Although reasonable measures are implemented, no electronic system can guarantee absolute security.

15. RETENTION OF INFORMATION

Personal information will only be retained for as long as necessary to:

• Fulfill the purpose for which it was collected;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Meet operational requirements.

Information that is no longer required will be securely deleted, anonymized, or destroyed.

16. YOUR RIGHTS

Subject to applicable laws, individuals may have the right to:

• Access personal information;
• Request correction of inaccurate information;
• Request deletion of personal information where appropriate;
• Object to processing;
• Restrict processing;
• Withdraw consent;
• Request details of third-party disclosures;
• Submit complaints regarding privacy practices.

Requests may be submitted to:

admin@cruisingsa.net

17. DIRECT MARKETING

Where legally required, we will obtain consent before sending marketing communications.

Recipients may opt out at any time by:

• Clicking unsubscribe links;
• Contacting us directly;
• Updating communication preferences.

Opt-out requests will be processed within a reasonable period.

18. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy, security, or content practices of external websites and encourage users to review their privacy policies independently.

20. DATA BREACH RESPONSE

In the event of a data breach affecting personal information, we will:

• Investigate the incident;
• Take reasonable corrective measures;
• Notify affected individuals where legally required;
• Notify the Information Regulator where required by law.

21. COMPLAINTS

If you have concerns regarding our handling of personal information, please contact us first so we may attempt to resolve the issue.

You may also lodge a complaint with:

The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
South Africa

Website: https://inforegulator.org.za

22. PAIA MANUAL

Where applicable, requests for access to records may be made in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”).

A PAIA Manual may be requested from:

admin@cruisingsa.net

23. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time.

Updated versions will be published on our website together with the revised effective date.

Continued use of our services after publication of updates constitutes acceptance of the revised Privacy Policy.

24. CONTACT DETAILS

Cruising South Africa
(Including Super Shuttle Division)

33 The Crescent
Hillary
Durban, 4094
South Africa

Telephone: +27 31 463 1681

Email: admin@cruisingsa.net

Website: https://cruisingsa.net

Information Officer / Responsible Person: Charles Robbie

THE OLDER VERSION

 

🛡️ Overview

Cruise Guru values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, make bookings, or interact with our services.

🔍 Information We Collect

We may collect:

• Personal details: name, contact information, and travel preferences.
• Booking data: cruise selections, payment details, and itinerary information.
• Technical data: IP address, browser type, device identifiers, and cookies.
• Marketing preferences: newsletter subscriptions and promotional opt‑ins.

⚙️ How We Use Your Information

Cruise Guru uses your data to:

• Process bookings and manage travel arrangements.
• Communicate updates, confirmations, and customer support.
• Improve website functionality and user experience.
• Send promotional offers (only with your consent).
• Comply with legal and regulatory requirements.

🔒 Data Protection

All personal data is stored securely and processed in accordance with South African Protection of Personal Information Act (POPIA) and international privacy standards. We employ encryption, secure servers, and restricted access protocols to safeguard your information.

🤝 Sharing of Information

We may share data with:

• Cruise lines, travel partners, and payment processors for booking fulfilment.
• Regulatory authorities when legally required.
• Marketing service providers (only with consent). Cruise Guru never sells personal data to third parties.

🌍 International Transfers

As part of global cruise operations, your data may be transferred outside South Africa. We ensure all transfers comply with applicable data protection laws and contractual safeguards.

📧 Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request details of data processing activities. Contact our Data Protection Officer at privacy@cruiseguru.co.za or call +27 31 555 1234.

🧭 Cookies & Tracking

Cruise Guru uses cookies to enhance browsing, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

📝 Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.