Terms & Conditions of Carriage
Effective Date: 1 March 2026
Last Updated: 1 March 2026
Entity Ownership: Cruise Guru is owned and operated by Cruising South Africa, a division of Dreamweaver Holdings (Pty) Ltd, South Africa.
1. Acceptance of Terms
These Terms & Conditions (“Terms”) govern all services, bookings, website usage, mobile applications, and travel‑related activities provided by Cruise Guru, including its parent entities Cruising South Africa and Dreamweaver Holdings. By accessing our websites, making a booking, or using any Cruise Guru services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of our services.
2. Company Information
Trading Name: Cruise Guru
Parent Company: Cruising South Africa Holding Company: Dreamweaver Holdings (Pty) Ltd
Website: https://cruise-guru.co.za
Head Office: 33 The Crescent, Hillary, Durban, 4094, South Africa
Telephone: +27 31 463 1681 Email: admin@cruiseguru.co.za
Responsible Officer: Charles Robbie
3. Services Provided
Cruise Guru provides cruise‑related travel services including:
- Cruise bookings and reservations
- Shore transfers and shuttle services
- Tourism and excursion transport
- Group and private travel arrangements
- Customer support and itinerary management
- Mobile and GPS‑assisted travel tools
We may modify, suspend, or discontinue any service at our discretion.
4. Eligibility
By using Cruise Guru services, you confirm that:
- You are 18 years or older, OR
- You are using our services under the supervision of a parent or guardian
- You have legal capacity to enter into binding agreements
5. Bookings & Reservations
All bookings are subject to:
- Availability
- Operational requirements
- Vehicle or supplier availability
- Verified payment
A booking is only confirmed once Cruise Guru issues written confirmation.
We may decline or cancel bookings for operational, safety, legal, or security reasons.
Acting as agents for other operators and cruise lines, we do not hold ourselves liable for any errors or misinformation. E&OE
6. Customer Responsibilities
Customers agree to:
- Provide accurate booking information timeously
- Arrive on time for transfers or excursions
- Follow all laws, regulations, and staff instructions
- Treat staff, drivers, and vehicles respectfully
- Maintain accurate contact details
7. Pricing & Payment
Prices may change without notice and vary by route, season, demand, or supplier. Payments may be processed through approved providers such as YOCO and PayFast. Cruise Guru may refuse service where payment is incomplete or unverified.
8. Cancellation & Refunds
Cancellations are subject to Cruise Guru’s policy at the time of booking. Refunds depend on:
- Notice period
- Service type
- Supplier costs
- Operational expenses
- All deposits for cruises and shuttles are not refundable
Administrative fees may apply. Refund times vary by payment provider.
9. Delays & Service Interruptions
Cruise Guru is not liable for delays caused by:
- Traffic
- Weather
- Road closures
- Accidents
- Government actions
- Emergencies
- Strikes
- Force majeure events
Arrival and departure times are estimates only.
10. Cruise Transfers & Flight Connections
Passengers must provide accurate flight details. We monitor schedules where possible but cannot guarantee adjustments for all changes. Notify us immediately of delays or cancellations.
11. Passenger Conduct
Cruise Guru may refuse service or terminate travel without refund if a passenger:
- Is abusive or threatening
- Damages property
- Endangers safety
- Violates laws
- Is intoxicated or disruptive
Safety is our highest priority.
12. Baggage & Personal Property
Passengers are responsible for their belongings. Cruise Guru is not liable for loss, theft, or damage unless legally unavoidable. Unclaimed items may be disposed of after a reasonable period.
13. GPS & Location Services
Use of our apps or services constitutes consent to GPS tracking for:
- Dispatching
- Route optimisation
- Safety monitoring
- Operational management
Data is processed per our Privacy Policy.
14. Intellectual Property
All content, trademarks, logos, software, and materials remain the property of Cruise Guru, Cruising South Africa, or Dreamweaver Holdings. Users may not copy, modify, distribute, or exploit content without written permission.
15. Website Use
Users agree not to:
- Attempt unauthorized access
- Upload harmful software
- Interfere with functionality
- Use automated systems without permission
- Engage in unlawful activities
We may suspend access for misuse.
16. Third‑Party Services
Cruise Guru integrates with third‑party providers such as payment processors, GPS services, and analytics platforms. We are not responsible for third‑party actions or privacy practices.
17. Limitation of Liability
To the fullest extent permitted by law, Cruise Guru, Cruising South Africa, and Dreamweaver Holdings are not liable for:
- Indirect or consequential damages
- Loss of profits or opportunities
- Missed connections
- Delays beyond our control
Where liability cannot be excluded, it is limited to the amount paid for the relevant service.
18. Indemnification
Users agree to indemnify Cruise Guru and its affiliates against claims arising from:
- Violation of these Terms
- Misuse of services
- Unlawful conduct
- Negligence
19. Force Majeure
Cruise Guru is not liable for failures caused by events beyond our control including:
- Natural disasters
- Civil unrest
- Government restrictions
- War or terrorism
- Epidemics
- Utility failures
20. Privacy
Personal information is processed according to our Privacy Policy. Use of our services constitutes acceptance of that policy.
21. Termination
We may suspend or terminate services where:
- Terms are breached
- Fraud is suspected
- Payments are outstanding
- Safety or legal risks exist
22. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
23. Dispute Resolution
Disputes will first be addressed through good‑faith negotiation. If unresolved, they will be referred to South African courts unless otherwise required by law.
24. Severability
If any clause is invalid, the remainder of the Terms remain enforceable.
25. Entire Agreement
These Terms, together with the Privacy Policy and booking conditions, form the entire agreement between Cruise Guru and the customer.
26. Changes to Terms
Cruise Guru may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
27. Contact Us
Cruise Guru 33 The Crescent, Hillary Durban, 4094, South Africa
Tel: +27 31 463 1681
Email: admin@cruiseguru.co.za
Website: https://cruise-guru.co.za
Responsible Officer: Charles Robbie